Quality and Patient Safety

Quality and Penn State Milton S. Hershey Medical Center

Penn State Milton S. Hershey Medical Center

Quality can be defined and evaluated in many ways. At Penn State Hershey Medical Center we evaluate all aspects of patient care in order to enhance quality: providing you with excellent and safe care; making sure you are treated with respect, kindness, and dignity by every member of the Penn State Hershey team; and making sure your appointments are on time and your test results and other information are available whenever needed.

We measure the quality of care by outcomes achieved in comparison to evidence-based best practices that have been tested to give the best results.
Quality at Penn State Hershey Medical Center involves your total patient experience – from your first phone call and appointment, through your inpatient stay and transition to home or other setting in the community.
Learn more about Quality and Safety at Penn State Hershey Medical Center below:

Quality and Safety Reports

Giving You the Right Care
Everyone at Penn State Hershey Medical Center wants to make sure that you get the care that is right for you. To help us do this we measure how well we meet national guidelines for heart attacks, congestive heart failure, community-acquired pneumonia, and surgical care. 
These reports show you how we are doing, what we are doing to improve, and what you can do:

Listening to You
Penn State Hershey Medical Center wants your experience with us to be caring, compassionate, and responsive. The surveys that you complete after your visits let us know how we are doing.
Read more about what you told us about how well we treat you when you are in our care and how we plan to do even better:

Patient Experiences

We frequently receive letters from our patients or their family members thanking us for the compassionate, responsive, and high quality care they received at the Penn State Hershey Medical Center. We look forward to receiving these letters and share some excerpts here with you. The letters are important to us and remind us of the importance of our goal to provide patient-centered care.


I was hospitalized for 5 weeks on the 3rd floor before my twin girls were born, the nursing staff on this floor is amazing! This was a very difficult time for me and my family and the nursing staff made a world of difference. I could not have made it through without them. They did everything they could to make my stay a good one. I will never forget what they did for me and my family. They all deserve a raise or some kind of thank you for representing PSHMC in a way that any manager would be proud. These employees have left a lasting impression on me and I can't say thank you enough! Also thank you to the Antepartum Committee who supplied a great dinner for my husband and I, even if my girls made the dinner wait until after delivery! I hope to visit many times and bring tokens of my thanks to this staff. I have always valued PSHMC as a great hospital, and after my stay with this staff, it has just reinforced how great a facility it is. I will be sure to tell everyone that PSHMC is the best place for care, especially for their Maternity care!!! Thank you!  



Just wanted to send a shout out to all of the doctors and nurses that have been with us in the fight for our daughter's life. You are all heroes in our book and day in and day out you show a special kind of love. Thank you from my heart.  




Thank you so much for the care that you gave my husband during Valentine’s Day weekend. You made him comfortable and took such good care of him and me. I really appreciate it. Nurses are special Angels and should have their own day to celebrate themselves!




We have been spending a lot of time recently thinking about 1 year ago and our son's time in the hospital. Instead of looking sadly back at our time there we are grateful for the many, many people who touched his life. The many things that you nurses do to make our time in the NICU the best that it can be despite the odds these kids face stand out above all else - the homey feel you give to the care area and the way you make it feel as though our little one was the most important patient there!! We are so grateful for you and for all the NICU nurses!! Thank you!!!




I would like to take this opportunity to thank everyone responsible for my wife’s care. You gave her back to me and I truly am so very thankful!!! I am so grateful for everything you have done for us while we have been here. Thanks for everything.  




To all of you who took part in the care of Tony, there is no way possible to express our gratitude to all of you!! He has made such amazing progress - it is nothing short of a miracle! How do you thank someone for saving his life?!?! You were very compassionate and giving the whole time Tony was at Hershey. I have nothing but praise and gratitude to the whole staff. Thank you all!!  





As Others See Us

The Penn State Hershey Medical Center participates in publicly reporting its patient care quality and safety data through the Center for Medicaid and Medicare Services (CMS) and the Pennsylvania Health Care Cost Containment Council (PHC4). When you see the data on these sites keep in mind that the date are up to two years old and my not reflect current outcomes -- we are constantly learning from our experiences to improve the care we give you.
These reports show you how we are doing, what we are doing to improve, and what you can do:
To see how we have improved go to the Quality and Safety Reports section of this web page.

Quality Awards

Quality awards given by independent organizations are another indication of how well a hospital is doing to improve patient care quality and safety.
Learn more about the awards that the Penn State Hershey Medical Center has received for high quality and safe health care:
To see how we have improved, go to the Quality and Safety Reports section of this web page.