Patient Rights

“A Statement of the Patient’s Rights and Responsibilities” is part of the information packet given to all patients. If you did not receive the statement brochure, please ask your nurse for a copy.

If you have a concern or unmet need, voicing your concern directly to your physician, nurse or the nurse manager, in most cases, resolves the issue quickly and effectively.

If you feel your issue requires more attention or is not resolved to your satisfaction, please contact the Office of Patient Representatives.

Hours
Monday—Friday, 8:00 a.m. to 5:00 p.m.

Phone
Please call (717) 531-6311.  If calling after hours, please leave a message and a representative will get back to you as soon as possible.

You may also contact the Pennsylvania Department of Health:

Pennsylvania Department of Health
Acute & Ambulatory Care Services
P.O. Box 90
Harrisburg, PA 17180-0090

Phone
(800) 254-5164

If you are no longer a patient of the Medical Center, you may also call the Department of Labor and Industry:

Pennsylvania Department of Labor and Industry
Office of Vocational Rehabilitation

Phone
(800) 442-6351