Overview

Penn State Hershey Children's Hospital Ranks Higher than 90 Percent of Children's Hospitals in Patient Satisfaction

Children's Hospital Ranks Higher than 90 Percent of Children's Hospitals in Patient Satisfaction

Children’s Hospital receives high scores for inpatient, outpatient and physician patient satisfaction nationwide.

Penn State Hershey Children’s Hospital at Penn State Milton S. Hershey Medical Center ranks higher than 90 percent of children’s hospitals nationwide in inpatient patient satisfaction, according to Press Ganey, a satisfaction measurement company used by hospitals across the nation.

Penn State Hershey Children’s Hospital also showed significantly improved patient satisfaction at two outpatient facilities: University Pediatrics on Cherry Drive, Hershey and Children’s Heart Group on Nyes Road, Harrisburg. A faculty celebration held on the front lawn of the Medical Center recognized Penn State Hershey Children’s Hospital physicians and staff for their efforts.

Over the past year, Penn State Hershey Children’s Hospital has worked diligently in several key areas to improve upon the experience of the patients and their families while at Penn State Hershey Children’s Hospital. Two examples of this include patient meals and spiritual counseling. Now, pediatric patients have more choices when it comes to their favorites including pizza, hot dogs, and macaroni and cheese. A new chaplain recruited specifically for Children’s Hospital provides families with increased spiritual and emotional support.

“We couldn’t have done it without the help of our patients and families,” states Craig Hillemeier, M.D., medical director and chair, Penn State Hershey Children’s Hospital. “Over the past year, we’ve developed key advisory boards comprised of patients, families and staff that discuss ways we can improve our services. The leadership shown throughout Penn State Hershey Children’s Hospital, which has allowed us to achieve this high level of patient satisfaction, has been truly extraordinary.”

The following Penn State Hershey Children’s Hospital physicians were named as the Top Ten Patient Satisfaction Physicians from July 2003 to June 2004: 

*Picture above* (L to R) Craig Hillemeier, M.D., medical director and chair, Gil Pak, operations director, Patti Light, nurse manager, Sheila Smith, director of nursing, Matt Wain, administrator with various pediatric clinical nurses during a three-day event for patient satisfaction. Smiley cookies were distributed to staff, patients, and families and banners were displayed promoting their success.