Interview Process

The interview allows you to learn more about the position, department and organization.  It also allows both you and the hiring team to determine whether a particular job is a good fit for you and the hiring department.
We use an interview technique called Behavioral-Based Interviewing.  A behavioral-based interview is a structured interview process in which you will be asked to describe specific experiences related to the work or skill in question (i.e. teamwork).  During this type of interviewing, it is important for you to provide detailed information regarding the situation itself, the task at hand, the action you took and the results of your action.

Prepare for the Interview

Assess Yourself

  • What is important to you in a job?
  • What are your strengths?
  • What are your achievements or accomplishments?
  • How do your education and work experiences relate to the position?
  • Do you work well in a team setting? Do you prefer to work alone?
  • What problem solving skills do you have?
  • Do you perform better in a structured environment? An unstructured one?

Research the Position, Department and Organization

  • Review any department and company websites. Read the job posting.
  • Talk to others already employed with us or who are in a similar position.

Determine Your Interests, Abilities and Goals

  • Review the job posting to identify specific skills, behaviors or experiences required or preferred by the organization.

Prepare Questions for the Interviewer

  • Can you tell me more about the day-to-day responsibilities of the position?
  • How does the reporting structure work here? What are the preferred means of communication?
  • What are some of the skills and abilities you see as necessary for someone to succeed in this job?
  • What do you consider to be the organization's strengths and weaknesses?


The Interview

Be Ready

  • Arrive at least 5 minutes early.
  • Dress in business attire.
  • Bring a copy of your resume for your own reference.
  • Be prepared to talk about service excellence in attitude, teamwork and compassion.
  • Be positive in your communication and expressions.


  • Provide specific examples; be detailed.
  • Moments of silence are expected, giving you time to think about your answer before responding.
  • Ask for clarification if you do not understand a question.
  • Expect the interviewer(s) to take notes.
  • Ask when you may expect to hear of a decision. The process may take several weeks due to the number of applications, scheduling complications, and the general selection process.
  • Collect contact information from interviewer(s)

After the Interview

  • Send a follow-up thank you note or email to the interview team.
  • Remain positive and learn from the experience.
  • If there is additional interview information regarding your work experience you want to provide after your interview, email it to the appropriate interviewer.