Patient and Family Centered Care at Penn State Milton S. Hershey Medical Center

At Penn State Milton S. Hershey Medical Center, family is defined as persons who are related in any way- biologically, legally, or emotionally. We understand that including family members in the care of a patient is part of the healing process.

Here are some services and resources we provide for our families and patients at Penn State Hershey Medical Center:

Care Coordinators (R.N.): The care coordinator works to maintain continuity of patient care for all patient populations from admission to discharge based on individualized patient- and family-centered plans of care. The care coordinators partner with social workers to arrange clinical- and community-based resources for your discharge.

CarePages: CarePages is a way families and friends can stay in touch while someone is in the hospital. You can create a webpage and share updates, photos, and information with friends and family with a click of a button. At Penn State Hershey Medical Center, we have kiosks throughout the hospital that allow our patients and families to update the CarePages, access email and Facebook.

Chaplain Services: Chaplains are available 24/7 and provide emotional and spiritual support for families and patients. All faiths and non-faith traditions are respected. For more information, visit their website.

Pet Therapy: Certified Pet Therapy dogs come in every week to visit patients and families. These trained dogs bring smiles and laughs to everyone they say hello to.

Social Workers (M.S.W.): Social Workers assist patients and their families with orientation and understanding of the hospital environment, counseling for emotional, financial, and social issues, assistance with insurance questions, and coordination of discharge services to ensure a safe and timely return home.

Support Groups/Classes- Penn State Hershey Medical Center has many support groups and informational classes to offer to our patients and family members. For a list of available support groups and education opportunities, please go to this link.

Volunteers- We are very proud of all of the volunteers that we have who spend their time, making our institution a better place! For more information about the Volunteer Services, please visit their website.

WiFi Internet- Patients and Families are welcome to access our WiFi internet while staying at the hospital. Feel free to bring your laptop and connect to the "ATTWiFi" network!