When our mother was admitted to Penn State Hershey Medical Center, we were so deeply affected by the compassion, caring, and love displayed not by one staff member, but by everyone we came in contact with. From the moment she arrived in the ED, to her stay in her IMC room, our family and our mother experienced exemplary care.  Every nurse, doctor, Respiratory Therapist, sitter, x-ray tech, housekeeper, unit secretary and ancillary service person made a difficult time much easier for our mother and for us. You are all to be commended on your professional care, love and compassion.
 - Esther G.'s family
When our 6 year old daughter goes in for her quarterly MRI's we are able to be by her side as she is put to sleep and when she wakes up. It's very important to the child to never feel alone at any time during their hospital stay.
 - Pete B.
My son spent the majority of the past year in the hospital. It was a difficult time for our family, but the staff worked together to ensure that our family was taken care of. In addition to making us as comfortable as possible, we were included in the decision-making process and the staff listened to our suggestions for making things easier for other families.
 - Anne K.
After 16 years and 7 heart attacks, in 2007 I was given new life. Hard to explain the feeling one gets knowing life each day is slowly slipping away- never knowing if you’ll awaken the next day or not. But, thanks to all the staff in HVICU that gave so much, like a family. The respect and sharing that was shown my fiancée and the care giving to me. With each day showing more hope, made each day seem less stressful.
 - John M. 
My wife and I know that the attending doctors and nursing staff at Penn State Children's Hospital hear and act on our input and advice as parents. We are a valued part of the ongoing decision making process in regards to our daughter’s treatment and care.
 - Fred and Sharon W.
While our daughter was in the NICU, the Social Worker and Nurse Manager for the unit held weekly meetings with any interested parents to discuss concerns, address issues, and obtain feedback. These meetings were a wonderful vehicle for us to communicate with management of the unit. We were able to communicate our concerns and see immediate action on the part of the hospital.
 - Joe and Katie F.